At Cleverlyy, we strive to provide a seamless and satisfying experience for all users. This Refund Policy outlines the circumstances under which refunds may be issued for subscriptions or purchases made on our platform.

1. No Refund Policy

Cleverlyy operates on a subscription-based model with freemium features, and as a general policy, all purchases, including subscription fees, are non-refundable. By subscribing to Cleverlyy, you acknowledge and agree that refunds will not be issued for unused time, partial months, or accidental purchases.

2. Exception: Technical/System Errors

We understand that unforeseen technical or system errors may occur. Refunds will only be considered in the following exceptional cases:

• Overcharging Due to System Errors: If a technical or system error results in overcharging beyond the intended subscription fee.
• Inability to Access Paid Features: If technical issues persist for an extended period and prevent you from accessing features included in your subscription, despite reasonable efforts by Cleverlyy to resolve the issue.

3. Refund Request Process

If you believe you qualify for a refund under the exceptions outlined above, please follow these steps:

1. Contact Support: Email us at team@cleverlyy.com with the subject line “Refund Request” and include the following details:
   • Your account email address.
   • Proof of purchase (e.g., receipt or transaction ID).
   • A description of the issue, including any relevant screenshots or error messages.
2. Verification: Our team will investigate the issue to verify whether a refund is applicable.
3. Resolution: If a refund is approved, we will process it within 7–10 business days using the original payment method.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Change of mind after subscribing or making a purchase.
• Failure to cancel a subscription before the renewal date.
• Dissatisfaction with the content or features available in the subscription tier.
• Technical issues resolved within a reasonable timeframe.

5. Subscription Cancellations

You can cancel your subscription at any time. Cancelling your subscription will prevent future charges, but you will not receive a refund for the current billing cycle. You will retain access to premium features until the end of the subscription period. View our detailed Subscription policy.

6. Contact Us

If you have questions about this Refund Policy or need assistance, feel free to contact us:

Cleverlyy Team
Email: team@cleverlyy.com