Cleverlyy is committed to safeguarding your data while ensuring a seamless learning experience. This Data Retention Policy outlines how we manage, store, and delete the data collected through our platform. By using Cleverlyy, you agree to the terms outlined in this policy.
If you have any questions about this policy, please contact us at team@cleverlyy.com.
1. Purpose of Data Retention
We collect and store user data to:
- Provide, maintain, and improve our services.
- Ensure users can track their progress, access subscription features, and interact within the community.
- Comply with legal, regulatory, or business requirements.
2. Types of Data Retained
The types of data Cleverlyy may retain include but are not limited to:
- Account Information: Email address, name, and profile picture.
- Subscription Data: Subscription details, payment history, and billing preferences.
- User-Generated Content: Notes, forum contributions, and uploaded files.
- Activity Logs: Progress tracking, study session data, and app usage patterns.
- Customer Support Interactions: Messages, inquiries, and support requests.
3. Data Retention Periods
We retain your data based on the following guidelines:
- Active Users: Data will be stored for as long as your account remains active.
- Inactive Accounts: If your account remains inactive for 12 months, we may delete your data unless required by law or regulatory obligations.
- Deleted Accounts: When you delete your account, we will:
- Retain certain data (e.g., transaction history) for up to 90 days to comply with legal or business requirements.
- Immediately delete or anonymize all other associated data.
4. Data Deletion
You can request the deletion of your account and associated data at any time by contacting us at team@cleverlyy.com. Upon receiving your request:
- Non-essential data will be deleted or anonymized immediately.
- Essential data required for legal or regulatory purposes will be retained securely for the required duration.
5. Data Backup and Recovery
- Cleverlyy regularly backs up user data to prevent data loss due to technical failures.
- Backups are encrypted and securely stored.
- Backup copies may persist for up to 30 days after deletion requests, after which they are permanently removed.
6. Compliance with Legal Obligations
Cleverlyy may retain data to comply with applicable laws, enforce our Terms of Service, or resolve disputes. Such data will be securely stored and access restricted.
7. User Rights
As a Cleverlyy user, you have the following rights concerning your data:
- Access: Request a copy of your personal data stored on our platform.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the permanent deletion of your data.
- Portability: Request your data in a portable, machine-readable format.
To exercise these rights, contact us at team@cleverlyy.com.
8. Data Security
Cleverlyy uses industry-standard security practices to protect user data, including encryption, access controls, and secure storage. Please refer to our Security Policy for more details.
9. Updates to this Policy
Cleverlyy may update this Data Retention Policy periodically to reflect changes in our practices or regulatory requirements. Significant updates will be communicated via email or in-app notifications.
10. Contact Us
For questions or concerns about this Data Retention Policy, please reach out to us:
Cleverlyy Team
Email: team@cleverlyy.com
